I have not received the product I purchased, whom can I contact?
The Buyer may withdraw from the contract by sending a written notice to Comastri Distribution, by registered letter with return receipt or PEC, within 14 days from the conclusion of the contract. Products may be returned by shipping in the manner described above and provided that the package delivered by the Supplier is intact and undamaged; in any case, the risk of transportation is borne exclusively by the Buyer, which will be followed by a refund, net of shipping costs and cancellation of the invoice, as follows:
a. Full refund of the amount already paid, if the request is received BEFORE the product is shipped;
b. Withholding of €100 for shipping and administration costs if the refund request is received AFTER the product has been shipped;