"

FREQUENTLY ASKED QUESTIONS

Products

How can I receive technical support for a product purchased on the Comastri Distribution e-shop?

We are at your disposal if you need technical support for a product purchased in our shop. Follow the instructions to send us your instrument and receive assistance from our technicians.

Contact us for assistance >


Are discount vouchers available? 

If you require special quantities or for promotional products, you are welcome to request discount codes, which we will send to you

 

If you want to receive discount codes, you can:

  - Call the number: +39 051 0217415

- Write to us on whatsapp

  - Email us at: info@comastridistribution.com

To check which vouchers or discount codes you have, visit your account page.


I have not received the product I purchased, whom can I contact?

The Buyer may withdraw from the contract by sending a written notice to Comastri Distribution, by registered letter with return receipt or PEC, within 14 days from the conclusion of the contract. Products may be returned by shipping in the manner described above and provided that the package delivered by the Supplier is intact and undamaged; in any case, the risk of transportation is borne exclusively by the Buyer, which will be followed by a refund, net of shipping costs and cancellation of the invoice, as follows:

a. Full refund of the amount already paid, if the request is received BEFORE the product is shipped;

b. Withholding of €100 for shipping and administration costs if the refund request is received AFTER the product has been shipped;

Contact Us  >